shipping & returns

Shipping

Shipping costs are calculated at checkout.

Once your order is confirmed and payment received, we process it as quickly as possible. As soon as your package has been shipped, you will receive a shipping confirmation with tracking information by email.

Returns & Right of Withdrawal

14-Day Right of Withdrawal

As a consumer, you have the legal right to withdraw from your purchase within 14 days of receiving the item, without giving any reason.

Personalized items are excluded from the right of withdrawal – this means jewelry pieces made according to your individual specifications (e.g. engravings, custom sizing or material adjustments, special commissions). These items are excluded from return and withdrawal, as they were made specifically for you.

After the Withdrawal Period Expires

Once the 14-day withdrawal period has expired, a return is no longer possible. We do not offer any goodwill exceptions after this deadline. Please check your order promptly upon receipt.

How to Return an Item

To exercise your right of withdrawal, please follow these steps:

  1. Submit a return request: Within the 14-day period, send us an email at info@etre.world including your order number and a note that you wish to withdraw from the purchase.
  2. Receive the return address: We will then send you the return address along with further instructions for the return.
  3. Send the item back: Please package the item securely in the original packaging and send it to the address provided.

Please do not send returns without submitting a request first — without the address we provide, we cannot properly process your return.

Return Shipping Costs

The customer is responsible for the cost of return shipping.

Refunds

Once we have received and inspected the returned item, we will refund the purchase price within 14 days, using the same payment method you used for your original purchase.

Damaged or Defective Items

The policy above applies to withdrawals without a specific reason. If you have received a damaged, defective, or incorrectly delivered item, these restrictions naturally do not apply. In this case:

  • please contact us immediately at info@etre.world with photos of the damage and your order number
  • your statutory warranty rights (rights regarding defects) remain unaffected and apply independently of the 14-day period
  • in this case, we will cover the return shipping costs